Customer Service Advisor, Part Time

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver essential assistance to customers and team members within contact centres.

• Address and investigate inquiries at the initial point of contact.

• Support business processes, policies, and procedural guidelines.

• Cultivate an understanding of customer and business requirements to propose enhancements and boost efficiency.

• Manage initial customer interactions for new Boxed clients.

• Assist with queries related to personal savings and lending products.

• Identify performance barriers and facilitate improvements.

• Collaborate closely with operational centres, providing coaching and support.

• Maintain accurate records of daily operations, document incidents, and identify trends.

• Evaluate manual or inefficient processes for opportunities in automation or enhancement.

• Stay focused on enhancing customer service and overall experiences.

• Utilize AI tools and automation to assist customers efficiently.

⛳️ Requirements

• Experience in frontline customer service within the financial services sector.

• Strong planning and organizational abilities.

• Keen attention to detail.

• Capability to perform effectively under pressure.

• Confidence in managing multiple tasks while ensuring high accuracy.

• Experience in analyzing and utilizing performance data.

• Ability to communicate information clearly and understandably.

• Familiarity with contact centre operations and performance metrics.

• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.

• Experience with lending-related inquiries is advantageous but not mandatory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness programs.