Personal Injury Case Manager I

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Facilitate the reporting of claims and support the associated processes.

• Liaise with courts regarding case-related matters and updates.

• Oversee the progression of cases and assist in advancing files through each phase of the case lifecycle.

• Request and acquire medical records and necessary documentation for cases.

• Conduct client intake procedures and collect essential information and documentation.

• Proactively identify and address case bottlenecks.

• Monitor deadlines and pending items to ensure prompt completion.

• Collaborate with attorneys and legal personnel regarding subsequent steps and case developments.

• Keep clients informed with case updates and maintain consistent communication.

• Ensure accurate and organized record-keeping within the case management system.

• Follow up on pending requests with clients, medical providers, insurance companies, and other third parties.

⛳️ Requirements

• Timezone: Eastern Standard Time (EST).

• Schedule: Monday to Friday from 8:30 AM to 5:30 PM EST.

• 3-5 years of experience as a Personal Injury Case Manager.

• Prior experience in Personal Injury is essential.

• Strong knowledge of personal injury case workflows.

• Proven experience managing client communications and case documentation.

• Capacity to handle multiple active cases concurrently.

• Familiarity with software and tools such as NEOS by Assembly, RingCentral, and Microsoft Office Suite.

• Outstanding follow-up and organizational abilities.

• Capability to work independently and take initiative.

• Keen attention to detail.

• Openness to learning new processes and taking on additional responsibilities as required.

• Proactive and self-motivated mindset.

• Strong commitment to task ownership and follow-through.

• Ability to effectively prioritize multiple deadlines.

• Empathetic and client-centered communication style.

• Professionalism and confidentiality are paramount.

• Strong critical thinking and problem-solving skills.

• Proficiency in both English and Spanish languages.

🏝️ Benefits

• Opportunity to work remotely.

• Company culture recognized with Great Place to Work Certification.

• Support from recruiters throughout the application process.