Performance Monitoring Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure the operational efficiency, availability, and dependability of essential applications and supporting services within cloud and hybrid environments.

• Enhance monitoring scope, elevate alert quality, create actionable dashboards, establish performance baselines and service objectives, and facilitate data-driven incident triage and root-cause analysis.

• Design, implement, and sustain Dynatrace monitoring for applications, services, and supporting infrastructure across both cloud and on-premises settings.

• Install, configure, and troubleshoot Dynatrace components including OneAgent, ActiveGate, and platform integrations.

• Verify monitoring coverage and data integrity for newly onboarded and existing services.

• Set monitoring standards for tagging, management zones, naming conventions, alert routing, dashboard patterns, and runbooks.

• Develop and refine alerting strategies using events, problems, anomaly detection, thresholds, and performance baselines.

• Create and maintain dashboards, reports, and service health views for engineering teams and leadership.

• Define and propose performance monitoring KPIs, SLOs, and SLAs that align with business objectives.

• Analyze performance and capacity trends, identify degradation or scaling threats, and suggest remediation strategies.

• Assist in incident triage by examining traces, service flows, dependencies, logs, metrics, and user-experience signals.

• Lead in-depth investigations into performance, reliability, and scalability challenges.

• Collaborate with engineering and operations teams to isolate impacts, identify root causes, and track remediation initiatives.

• Integrate Dynatrace with ITSM and collaboration workflows to facilitate ticket creation, alert enrichment, and ownership routing.

• Automate monitoring onboarding and operational tasks using APIs, scripting, CI/CD practices, and configuration-as-code methodologies.

• Partner with application development and DevOps teams to instrument services and embed observability throughout the software development lifecycle (SDLC).

• Maintain technical documentation and contribute to the monitoring knowledge base.

• Provide guidance and training to teams implementing Dynatrace and observability practices.

⛳️ Requirements

• At least 5 years of experience in application development, DevOps, Site Reliability Engineering, platform engineering, or production operations supporting cloud or hybrid environments.

• Strong grasp of application performance monitoring and observability concepts, including metrics, logs, traces, dependency mapping, synthetic monitoring, alerting, SLOs, and SLAs.

• Proficient in troubleshooting production performance and reliability issues utilizing telemetry and structured investigation techniques.

• Familiarity with distributed systems, microservices, containers, Kubernetes, Windows and Linux, HTTP, DNS, load balancing, and networking fundamentals.

• Experience with AWS or Azure environments.

• Proficient in scripting and automation using PowerShell, Python, Bash, APIs, or equivalent technologies.

• Understanding of CI/CD practices and their application in scalable monitoring onboarding and operational automation.

• Capability to quickly learn Dynatrace and apply it to service onboarding, telemetry validation, dashboards, alert tuning, and troubleshooting.

• Strong analytical, problem-solving, communication, and collaboration abilities.

• Fluent in English, both written and spoken.

• Proven experience working effectively with global, multicultural, and distributed teams.

• Hands-on experience with Dynatrace in enterprise environments is preferred.

• Dynatrace Associate or Dynatrace Professional certification is preferred.

• Experience managing Dynatrace at an enterprise scale is preferred.

• Familiarity with ITSM integrations and operational workflows is preferred.

• A Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field is preferred.

• Relevant professional experience may be considered in lieu of a specific academic background.

🏝️ Benefits

• 100% remote working model.

• Schedule flexibility may occasionally be necessary for global meetings, critical incidents, or production activities.

• PJ (Pessoa Jurídica) contracting model.

• Occasional travel may be required on an exceptional basis.