Performance Manager

This is a fully remote position, open to applicants in Connecticut, +9 more states.

📋 Description

• Establish and nurture external client relationships while serving as the internal advocate for clients.

• Propel client success through effective product usage, upgrades, group harvest sales, and revenue preservation.

• Safeguard monthly revenue in instances where long-term client agreements may not be established.

• Recognize customer interest in supplementary products, harvest additional accounts, and expand or upsell product features.

• Collaborate with fellow Performance Managers to deliver seamless experiences for clients utilizing multiple products.

• Independently manage assigned account portfolios and revenue retention outcomes.

• Create opportunities for upgrades and revenue through harvesting.

• Engage with clients via virtual screen sharing and occasional onsite visits.

• Enhance product utilization, streamline business processes, and support clients in achieving their goals.

• Cultivate relationships with dealership client personnel at various levels.

• Develop action plans for at-risk clients to maintain relationships.

• Identify obstacles and core issues hindering clients from fulfilling their business objectives.

• Provide strategic recommendations and guide clients in leveraging product capabilities effectively.

• Monitor account performance, trends, system alerts, and emergencies.

• Enhance processes and systems through client interactions.

• Maintain thorough product knowledge and conduct training on new releases and enhancements.

• Identify and address complex issues autonomously.

• Assess software ROI and offer recommendations to clients.

• Support or mentor new and less experienced Performance Managers.

• Sustain client relationships and uphold internal metrics.

• Assist with or lead special projects, including dealer workshops/webinars, product ownership, new-hire training, and vendor events.

• Complete internal tasks and training within deadlines.

• Execute additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a related field and 4 years of relevant experience, or a master’s degree with 2 years of experience, or a Ph.D. with up to 1 year of experience, or 8 years of experience in a related field.

• A valid driver's license is mandatory.

• Preferred: 4+ years of experience in a retail automotive dealership environment.

• Preferred: 4+ years of experience managing digital marketing strategies for a single rooftop or dealer group.

• Demonstrated sales expertise.

• Comprehensive conceptual and practical knowledge of client engagement and the retail automotive sector.

• Proficient in Microsoft suite technologies, screen share tools, and other relevant software systems.

• Ability to effectively collaborate with individuals at all levels within an automotive dealership or dealer group.

• Capability to track progress using software and work collaboratively with software partners.

• Exceptional verbal and written communication skills.

• Outstanding listening abilities and the capacity to identify problems/risks remotely.

• Strong client focus and customer service capabilities.

• Motivated self-starter with a persistent and proactive approach to client satisfaction.

• Ability to work independently and remotely with minimal supervision.

• Eagerness to learn complex technology and a basic understanding of web-based systems.

• Willingness to travel up to 50%, including in-market, overnight, and occasional weekend travel.

• Must pass a pre-employment drug screening.

• Must be authorized to work in the United States for any employer without current or future sponsorship.

• Not eligible for OPT, CPT, STEM/OPT, or visa sponsorship now or in the future.

🏝️ Benefits

• Annual incentive/commission target of $27,000.00.

• Flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare benefits with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Inclusive parental leave policies.

• Fertility coverage and adoption assistance.

• Opportunities for professional development and continuing education.

• Financial wellness and planning resources.

• Paid vacation.

• Seven paid holidays.

• Up to 160 hours of paid wellness annually.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance covering medical, dental, and vision.

• Retirement planning assistance.

• Paid sick leave.

• Flexible vacation/wellness days and/or PTO.

• Reasonable accommodations for qualified applicants or employees with disabilities.