PCI Compliance Specialist – PDS Program

This is a fully remote position, open to applicants in Illinois, +3 more locations.

📋 Description

• Deliver customer support across a multi-channel environment, which includes inbound phone calls, live chats, emails, and back-office tickets.

• Assist users in navigating the PCI-DSS compliance process by providing clear, step-by-step guidance.

• Help customers access, navigate, and troubleshoot issues on the online platform.

• Resolve intricate problems utilizing knowledge bases, tools, and available resources.

• Gather, verify, and apply information to prioritize resolution on the first contact.

• Recognize opportunities for process enhancements and escalate trends that impact efficiency or compliance.

• Independently manage workload while ensuring productivity and accuracy.

• Handle escalations and challenging conversations with professionalism.

• Accurately document all customer interactions within internal systems.

• Achieve or surpass performance metrics, service levels, and quality standards.

⛳️ Requirements

• Minimum education: High school diploma or equivalent.

• At least 1 year of experience in a call center customer support position.

• Proficient in Microsoft Office Suite – including Microsoft Word, Excel, and Outlook.

• Team-oriented, enthusiastic, and focused on customer satisfaction.

• Effective communicator with strong active listening abilities.

• Professional phone demeanor and soft skills.

• Detail-oriented and capable of managing multiple tasks simultaneously.

• Strong decision-making and problem-solving skills.

• Availability to work from 9:00 am CT to 5:30 pm CT.

🏝️ Benefits

• Bonus

• Medical benefits

• Dental benefits

• Vision benefits

• Other benefits