PCI Compliance Specialist, PDS Program

This is a fully remote position, open to applicants in Illinois, +3 more locations.

📋 Description

• Deliver customer support in a multi-channel environment, including incoming phone calls, live chats, emails, and back-office tickets.

• Assist users in navigating the PCI-DSS compliance process with straightforward, step-by-step guidance.

• Help customers access, navigate, and troubleshoot the online platform effectively.

• Utilize knowledge bases, tools, and resources to independently resolve intricate issues.

• Gather, verify, and utilize information to prioritize resolutions on the first contact.

• Recognize opportunities for process improvements and report trends that impact efficiency or compliance.

• Manage workload independently while ensuring productivity and accuracy are upheld.

• Professionally handle escalations and challenging conversations.

• Accurately document customer interactions within internal systems.

• Meet or surpass performance metrics, service levels, and quality standards.

⛳️ Requirements

• High school diploma or its equivalent.

• A minimum of 1 year of experience in a call center customer support position.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

• Collaborative, positive, and customer-oriented attitude.

• Effective communicator with strong active listening skills.

• Professional phone demeanor and excellent interpersonal skills.

• Detail-oriented with the ability to manage multiple tasks simultaneously.

• Strong decision-making and problem-solving capabilities.

• Availability to work from 9:00 am CT to 5:30 pm CT.

• Must reside in Illinois, Georgia, Wisconsin, or Texas.

🏝️ Benefits

• Bonus opportunities.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Additional benefits.