PCI Compliance Specialist, French

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Deliver customer support across a multi-channel environment, including incoming calls, live chat, email, and back-office tickets.

• Assist users in navigating the PCI-DSS compliance process through clear, step-by-step guidance.

• Help customers access, navigate, and troubleshoot the online platform effectively.

• Utilize knowledge bases, tools, and resources to independently resolve intricate issues.

• Emphasize first-contact resolution by gathering, verifying, and applying essential information.

• Recognize opportunities to streamline processes, suggest enhancements, or escalate trends that impact efficiency or compliance.

• Manage workload autonomously while ensuring productivity and accuracy.

• Address escalations and challenging conversations in a professional manner.

• Accurately document customer interactions in internal systems.

• Meet or surpass performance metrics, service levels, and quality expectations.

⛳️ Requirements

• Minimum educational requirement: High school diploma or equivalent.

• At least 1 year of experience in a call center customer support position.

• Proficient in Microsoft Office Suite – including Word, Excel, and Outlook.

• Team-oriented, positive, and customer-centric.

• Effective communicator with strong active listening skills.

• Professional phone demeanor and soft skills.

• Detail-focused and capable of managing multiple tasks simultaneously.

• Strong decision-making and problem-solving skills.

🏝️ Benefits

• Bonus

• Medical benefits

• Dental benefits

• Vision benefits

• Additional benefits