PCI Compliance Specialist, French

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Deliver exceptional customer support through inbound phone calls, live chats, emails, and back-office tickets.

• Assist users in navigating the PCI-DSS compliance process by providing clear, step-by-step guidance.

• Support customers in accessing, navigating, and troubleshooting our online platform.

• Utilize knowledge bases, tools, and resources to independently resolve complex issues.

• Gather, verify, and apply information to ensure prioritization of first-contact resolutions.

• Identify opportunities for process streamlining, recommend enhancements, and escalate any trends that may impact efficiency or compliance.

• Manage your workload independently while maintaining high levels of productivity and accuracy.

• Address escalations and challenging conversations in a professional manner.

• Accurately document customer interactions within internal systems.

• Achieve or surpass performance metrics, service-level standards, and quality expectations.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A minimum of 1 year of experience in a call center customer support position.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

• Must be collaborative, positive, and customer-focused.

• Strong communication skills with active listening capabilities.

• Professional phone etiquette and soft skills.

• Detail-oriented and capable of managing multiple tasks simultaneously.

• Strong decision-making and problem-solving skills.

• Availability to work from 10:30 am CT to 7:00 pm CT; hours may vary based on business needs.

🏝️ Benefits

• Performance bonus.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance options.

• Additional benefits available.