PCI Compliance Specialist, French

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Deliver customer support across various channels, including inbound phone calls, live chats, emails, and back-office tickets.

• Assist users in navigating the PCI-DSS compliance process with straightforward, step-by-step guidance.

• Support customers in accessing, using, and resolving issues on the online platform.

• Utilize knowledge bases, tools, and resources to independently address complex challenges.

• Gather, verify, and apply information to prioritize resolutions on the first contact.

• Identify opportunities for process improvement, suggest enhancements, and escalate trends that impact efficiency or compliance.

• Manage personal workload autonomously while ensuring productivity and precision.

• Professionally handle escalations and challenging conversations.

• Thoroughly document all customer interactions in internal systems with accuracy.

• Meet or exceed performance metrics, service level standards, and quality expectations.

⛳️ Requirements

• High school diploma or its equivalent.

• Over 1 year of experience in a call center customer support position.

• Proficient in Microsoft Office Suite, including Microsoft Word, Excel, and Outlook.

• Team-oriented, positive, and focused on customer satisfaction.

• Effective communicator with strong active listening skills.

• Professional demeanor on the phone and strong interpersonal skills.

• Detail-oriented with the ability to manage multiple tasks efficiently.

• Strong decision-making and problem-solving skills.

🏝️ Benefits

• Bonus opportunities.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Additional benefits available.