Payroll Tax Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and address inquiries in the payroll mailbox and ticketing portal in accordance with SLA requirements.

• Resolve tier-1 issues related to compensation, deductions, taxes, and direct deposits.

• Document, monitor, and classify cases; ensure the queue remains up to date.

• Generate pay statements, W-2 reprints, and fulfill verification of employment requests.

• Aid in the registration of new states and localities, as well as the closure of entities with tax authorities.

• Compose clear and on-brand communications for employees regarding payroll topics.

• Elevate intricate tax and processing concerns to the relevant owner with appropriate context.

• Maintain frequently asked questions (FAQs), templates, and a knowledge base for common inquiries.

• Provide support during year-end and open enrollment inquiry surges.

• Assist the Processing Team throughout the bi-weekly payroll schedule.

⛳️ Requirements

• Minimum of 3 years in payroll, HR shared services, or an employee-support position.

• Basic to intermediate understanding of U.S. tax compliance.

• Familiarity with U.S. payroll principles — gross-to-net calculations, taxes, and deductions.

• Experience with Workday and ticketing/case management tools is preferred.

• Strong written English skills, alongside empathy and discretion.

• Proficient in English.

• Must have consistent availability that overlaps with U.S. business hours.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Flexibility to work remotely.