Payroll Specialist, RUN

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Deliver direct assistance and consultancy to payroll clients.

• Maintain comprehensive knowledge of payroll systems and relevant laws.

• Independently oversee client relationships with guidance from the Payroll Supervisor.

• Address and escalate issues or challenges promptly when necessary.

• Ensure the accuracy of payroll information and rectify discrepancies.

• Review and process payrolls, update employee records, calculate and distribute bonuses or severance, verify federal and state tax calculations, and reconcile payroll deposits, tax withholdings, and wage garnishments.

• Generate reports detailing employee earnings, taxes, deductions, and employer contributions.

• Cultivate trusted relationships with clients and provide consultations on payroll issues.

• Uphold the confidentiality of employee information.

• Offer technical software support to clients.

• Identify and document out-of-scope work while uncovering opportunities to enhance client services.

• Assist the implementation team as required.

• Conduct client interviews to assess payroll requirements.

• Manage the onboarding process for new clients, ensuring timely project completion and client satisfaction.

• Educate clients on payroll procedures.

• Support new hires and less experienced team members.

• Provide constructive feedback to new hires and junior staff.

• Share insights and lessons learned to enhance team capabilities.

• Research and keep up-to-date with product knowledge on ADP software platforms.

• Stay informed about local, state, and federal regulations and practices.

⛳️ Requirements

• A 2-year degree is preferred, or equivalent experience of 2 years in lieu of a degree.

• Familiarity with ADP software platforms is advantageous.

• Proficient in Outlook and the Microsoft Office Suite (Word, Excel, PowerPoint).

• Highly detail-oriented with a strong emphasis on accuracy.

• Excellent organizational and time management skills.

• Strong adaptability and ability to multitask.

• Capable of effectively working in a fast-paced environment while serving multiple clients.

• Committed to delivering outstanding client service.

• Exceptional written and verbal communication skills; able to communicate professionally with all levels.

• Quick learner of new technologies and processes.

• Ability to learn from experiences and incorporate new knowledge and skills into daily tasks, sharing insights with colleagues as appropriate.

🏝️ Benefits

• Competitive compensation and benefits package available to eligible employees.