Payroll Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive end-to-end payroll processing support for Managed Payroll clients.

• Oversee multiple clients with varying deadlines in a dynamic work setting.

• Provide assistance to specific managed clients and OSV clients across all service levels as required.

• Serve as the designated Specialist for Managed Payroll and Payroll Administrative clients.

• Handle and respond to cases on a daily basis to achieve service level agreements and ensure client satisfaction.

• Address escalated cases from payroll teams and stakeholders internally.

• Resolve client issues, manage escalations, conduct and document Root Cause Analysis, and implement corrective actions.

• Facilitate weekly, monthly, and quarterly client meetings.

• Participate in the onboarding of new clients and service-area discussions, including tax-related matters.

• Configure basic to medium-complex Workday pay components, deductions, and run categories.

• Assist with the year-end process and support special projects.

• Troubleshoot quarter-end and year-end audit reports and provide recommendations.

• Achieve quality and production metrics and scorecard targets.

• Maintain documentation for payroll services support.

• Collaborate with colleagues and customer teams to assist clients and address requests.

⛳️ Requirements

• Availability to work from 8:00 am to 5:00 pm PST.

• A minimum of 3 years of Payroll experience encompassing end-to-end processing, research, payroll logic, and troubleshooting.

• At least 3 years of Customer Experience, or demonstrated skills to perform at this experience level.

• Advanced proficiency in Microsoft Word and Excel.

• Solid understanding of Payroll Taxes, intermediate Payroll configuration, and Payroll Compliance.

• Experience with Multi-Jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments.

• Excellent written and verbal communication skills.

• Experience working in a team environment with a commitment to improvements, openness to new ideas, and procedures.

• An Associate's degree is preferred.

• Preferred background in an outsourcing environment related to payroll or tax, as well as familiarity with Workday and Salesforce programs.

🏝️ Benefits

• A values-driven culture.

• Opportunities for upward mobility.

• Access to professional development programs.

• Opportunities to learn and exchange ideas.

• Collaborative opportunities for creativity.