Payroll Assistant

This is a fully remote position, open to applicants in California.

📋 Description

• Receive and evaluate the categorization of payroll team tickets through the Vituity ticketing systems.

• Conduct inquiry triage utilizing tier zero materials and escalate to tier one support as necessary.

• Direct non-tier zero support requests to the appropriate team members.

• Execute password resets for payroll and timekeeping systems after confirming the identity of the caller.

• Respond to payroll phone inquiries, providing tier zero support or escalating when required.

• Monitor inbound and outbound payroll and timekeeping interface results for errors and escalate any issues.

• Notify team members when tier zero resources need updates.

• Oversee the combined inbox and distribute relevant information accordingly.

• Assist with cross-functional payroll data requests while ensuring adherence to proper formatting and compliance with PII-release policies.

• Maintain the team calendar, scheduling recurring payroll and timekeeping tasks.

• Offer frontline support for employment verification requests.

• Carry out data entry and imports into payroll and timekeeping systems.

• Engage in internal and external payroll and timekeeping projects.

• Document meeting minutes, track action items, and follow up on progress.

• Report any project timeline issues, overlaps, and concerns to department leaders.

⛳️ Requirements

• High School Diploma is a mandatory requirement.

• A minimum of 2 years of experience in customer service, project management, or an administrative role is required.

• Experience in a large company payroll function is preferred.

• Proficient PC skills, including a strong command of Microsoft Office and good working knowledge of Microsoft Excel.

• A demonstrated ability to learn independently and work with minimal supervision.

• Excellent customer service skills and attention to detail are essential.

• Capable of multitasking and performing well under pressure.

• Ability to maintain confidentiality at all times.

🏝️ Benefits

• Monthly wellness events and programs including yoga, HIIT classes, and more.

• Training opportunities to support and advance your professional development.

• Team-building activities such as virtual scavenger hunts and holiday celebrations.

• Flexible work hours to accommodate your schedule.

• Opportunities to participate in Vituity community events.

• Comprehensive health plan options available.

• Coverage for Dental, Vision, HSA/FSA, Life and AD&D, and more.

• Top-tier 401(k) retirement savings plans featuring a $1.20 match for every dollar up to 6%, plus discretionary profit-sharing contributions (eligible in January following 18 months of service).

• Generous paid time off starting at 3-4 weeks annually.

• Discounts on Student Loan Refinancing.

• Access to a Professional and Career Development Program.

• Inclusion of EAP and travel assistance.

• Wellness program offerings.

• Annual corporate Success Sharing bonus program based on company performance.