Payroll Administrator

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Serve as the primary contact for a diverse range of payroll clients

• Execute comprehensive Irish payrolls of differing headcounts and complexities within established deadlines

• Facilitate and lead regular governance calls with clients

• Monitor progress, evaluate performance, and pinpoint opportunities for improvement

• Update and maintain existing payroll manuals

• Create payroll calendars and checklists, ensuring that verification sheets are completed

• Address, troubleshoot, resolve, or escalate inquiries from clients, partners, and colleagues

• Prepare and submit ROS filings and manage clients' Revenue-related questions

• Provide outstanding customer service with prompt and effective responses

• Keep clients fully informed about service management

• Communicate any service-delivery risks to clients and managers, and devise mitigation strategies

• Assist team members to guarantee consistent delivery of customer service

• Reports directly to the Payroll Delivery Manager

⛳️ Requirements

• IPASS certified with a minimum of 1 year of demonstrated experience in Irish payroll processing, preferably in a high-volume bureau setting

• Familiarity with Megapay is advantageous

• Capable of working under pressure while managing multiple payrolls

• Exceptional attention to detail, accuracy, and quality of work

• Proficient in identifying errors and ensuring their resolution

• Strong customer service aptitude with the ability to foster solid working relationships with clients

• Proactive and willing to take initiative in high-pressure situations

• Proficient in databases, systems, and software applications, particularly Microsoft Excel

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and career growth

• Supportive and collaborative work environment

• Comprehensive health and wellness programs