Payments Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily payment operations, which include managing weekly payment cycles, funding, and implementing checks and controls to ensure member payments are accurate and timely.

• Act as the primary liaison for external payment partners, facilitating file delivery, funding processes, error reporting, and resolving issues.

• Conduct thorough investigations of payment issues from start to finish, analyze error reports, determine root causes, and collaborate with internal teams and partners to implement solutions.

• Assist in the onboarding of new clients and partners by establishing payment workflows and verifying successful payment processing.

• Address and resolve payment inquiries and concerns raised by clients, members, and internal teams while adhering to service standards.

• Continuously enhance reporting, trackers, and dashboards that reflect the status of payment operations.

• Contribute to the development of internal tools, documentation, and process enhancements through the use of automation and AI technologies.

• Proactively identify risks and keep relevant stakeholders updated.

⛳️ Requirements

• 1-4 years of experience in operations, analytics, or a related field.

• Proven experience collaborating with external partners or vendors to troubleshoot and resolve issues.

• Strong analytical skills with a meticulous attention to detail.

• Proficient in handling financial data and performing reconciliations using Excel or Google Sheets.

• Excellent, proactive communication skills with both internal teams and external partners.

• Familiarity with AI tools.

• A strong sense of ownership and attention to detail.

• Sound judgment and rigor in managing high-stakes, sensitive operational tasks.

• Demonstrated ability to deliver operational initiatives under tight deadlines.

• Willingness to engage hands-on to contribute to the company's success.

• Systematic approach to problem-solving and a commitment to continuous improvement.

• Personal accountability and integrity are essential.

• Must be eligible to work without the need for employment visa sponsorship.

🏝️ Benefits

• Equity incentive plan.

• Flexible PTO.

• Medical plan options.

• Dental plan options.

• Vision plan options.

• 401(k).

• Teladoc Health.