Payment Workflow Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Review trips to ensure payments are accurately posted in accordance with contractual agreements and patient responsibilities.

• Correct any posting errors and document alterations for record-keeping and future reference.

• Examine payments for trips sent to collections to confirm proper handling and accurate reporting to the agency.

• Perform quality assurance checks on payment posting procedures, including NSA trips and those marked for write-offs.

• Investigate missing payments, identify the underlying causes, and resolve issues while updating payment records accordingly.

• Respond to emails regarding trip inquiries from both internal and external associates.

• Look into items flagged for non-posting due to absent EOBs and ensure timely resolution and precise posting.

• Address posting-related questions from clients, vendors, and team members within the organization.

• Comply with HIPAA privacy regulations and uphold the confidentiality and security of sensitive patient information.

• Follow company attendance policies diligently.

• Carry out QA BPO posting functions.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• Preferred but not required: 1–2 years of experience in medical billing and fundamental accounting principles.

• Strong experience in payment posting, deposit reconciliation, and refund research is desired.

• Proficiency in Practice Management Systems (PMS) is required.

• Ability to efficiently navigate various websites for remittance retrieval.

• Skilled in 10-key data entry, achieving a minimum of 10,000 keystrokes per hour.

• Typing speed of at least 35 WPM is essential.

• Proficient in Microsoft Office, including basic Excel functions such as adding/removing rows/columns, AutoSum, and copying worksheets.

• Strong attention to detail and accuracy in managing financial transactions is critical.

• Ability to read and interpret Explanation of Benefits (EOBs) is necessary.

• Excellent time management and multitasking capabilities are required.

• Strong organizational skills with the capacity to meet deadlines are essential.

• Experience in balancing accounts and reconciling payments is needed.

• Strong communication skills for effective interaction with clients, vendors, and internal teams are vital.

• Ability to maintain confidentiality and handle sensitive financial information with discretion is crucial.

• Capability to work efficiently in a fast-paced environment is necessary.

• Ability to independently manage all aspects of the role, including requisite goals and business practices, in a remote setting.

🏝️ Benefits

• Competitive salary, based on experience.

• Comprehensive benefits package.

• 401(k) Plan.

• Equal Opportunity Employer.

• Reasonable accommodations provided for individuals with disabilities.

• An inclusive workplace that promotes and values diversity.