Payment Solutions Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Handle both inbound and outbound inquiries through various communication channels.

• Utilize multiple web-based applications for investigation and verification purposes.

• Provide answers to customer queries.

• Remedy and assist customer accounts that are in arrears.

• Convey the appropriate course of action to clients in a courteous and professional manner.

• Foster customer confidence in the services provided by the company.

• Execute follow-up calls on accounts that have not responded.

• Collaborate with the team to achieve both group and individual objectives.

⛳️ Requirements

• Strong work ethic with a commitment to delivering exceptional customer service.

• Capacity to prioritize tasks and manage a high volume of calls while maintaining a professional and personable demeanor.

• Detail-oriented.

• Outstanding communication skills.

• Proficiency in Spanish is a plus.

• Previous experience in call center or collections is not mandatory but considered advantageous.

• Availability to work the standard schedule: Tuesday–Friday from 1–9 pm and Saturday from 10 am–6 pm.

🏝️ Benefits

• Opportunities for growth and promotion from within the organization.

• Exceptional company culture.

• Competitive salary.

• Health benefits.

• Comprehensive vacation package.

• Group health and dental benefits.

• Group RRSP program.

• Support for new parents.

• Diverse and inclusive workplace.

• Performance-based incentive programs, including bonuses and commissions may be eligible.