Payment and Billing Coordinator

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Safeguard confidential client and financial details

• Offer billing and administrative assistance for a family law practice

• Address routine billing inquiries and escalate any out-of-scope issues

• Engage with clients about invoices, payments, outstanding balances, and available payment options

• Keep track of outstanding invoices and monitor payment statuses

• Ensure organized and up-to-date billing and administrative records

• Follow up internally to gather necessary information for processing expenses

• Monitor expense and payment due dates and highlight overdue items

• Assess client-matter expenses and maintain precise expense records

• Detect billing discrepancies or missing information and escalate as needed

• Dispatch invoices and billing communications utilizing approved templates

• Verify billing information for accuracy prior to issuing invoices

• Prepare and generate client invoices in Clio

• Keep current client billing records updated in Clio

⛳️ Requirements

• At least 1 year of prior experience in billing, accounts receivable, administrative support, or a related role

• Experience in a law firm or professional services setting is advantageous

• Familiarity with Clio or similar legal practice management software is preferred

• Required proficiency in data entry, document management, recordkeeping, and general administrative duties

• Comfortable communicating with clients via email and phone regarding invoices, outstanding balances, payments, and payment options

• Capable of independently managing recurring responsibilities, meeting deadlines, and ensuring consistent follow-through in a remote work setting

• Experience in billing and invoice preparation

• Support in accounts receivable

• Tracking of expenses and payments

• Accurate data entry and recordkeeping

• Professional written and verbal communication skills in both English and Spanish

• Skills in client service and payment follow-up

• Discretion when managing confidential client and financial information

• Ability to work autonomously with minimal supervision

• Capability to handle recurring tasks and meet deadlines

• Willingness to ask questions and seek clarification

• Location and timezone: Remote, Eastern Standard Time (EST)

• Work schedule: Monday to Friday

• Expected call volume: Light to moderate

• Clio proficiency required

🏝️ Benefits

• Opportunity for remote work

• Environment with Great Place to Work Certification

• Guidance from recruiters throughout the application process