Global Billing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise comprehensive global billing operations, including the generation of invoices, approval workflows, and distribution across all regions.

• Oversee billing for managed services agreements, professional services, cloud subscriptions, and hardware/software sales.

• Ensure adherence to international billing regulations, tax obligations, and ASC 606 revenue recognition standards.

• Create and implement global billing policies, procedures, and best practices.

• Facilitate monthly billing cycles and collaborate with regional teams.

• Address complex billing disputes and manage customer inquiries in partnership with Sales and Customer Success.

• Collaborate with Finance on revenue forecasting, month-end closing processes, and financial reporting.

• Manage integrations of CRM, ERP, and billing systems.

• Propel billing automation initiatives and system improvements.

• Lead and nurture billing professionals across various time zones and regions.

• Work with Legal and Contracts teams regarding billing terms and conditions.

• Enhance billing workflows and improve customer satisfaction for over 20,000 global customers.

⛳️ Requirements

• Must reside in the United States.

• Legal authorization to work in the U.S. is required.

• A Bachelor's degree in Finance, Accounting, Business Administration, or a related field is mandatory.

• A minimum of 7-10 years of progressive experience in billing, revenue operations, or finance roles is necessary.

• At least 3-5 years of experience in a management or supervisory capacity is essential.

• Background in technology services, managed services, or the SaaS industry is highly preferred.

• Proven experience in managing global billing operations across different regions and currencies.

• Demonstrated expertise in recurring revenue, usage-based billing, and professional services billing.

• Experience in implementing or optimizing billing systems and automation tools is required.

• Familiarity with billing systems, ERP platforms, and financial software is necessary.

• Strong proficiency in Microsoft Excel, financial modeling, and data analysis tools is essential.

• Experience with billing/ERP systems such as Dynamics 365 Business Central, Dynamics-GP, ConnectWise, SAP, Oracle, NetSuite, Zuora, or similar platforms is required.

• Understanding of IT services industry billing practices and contract structures is necessary.

• Ability to read, comprehend, and interpret job-related documents, instructions, policies, and communications in English.

• Effective communication skills in English, both verbally and in writing, are essential.

• Capability to manage multiple priorities in a fast-paced, dynamic environment is required.

• Experience in process improvement and automation is desirable.

• Strong project management skills are necessary.

• Occasional work outside of normal business hours may be required.

🏝️ Benefits

• Comprehensive benefits package.

• Medical coverage.

• Dental insurance.

• Vision coverage.

• 401K matching.

• 7 company holidays plus generous paid time off.

• Ongoing training opportunities.

• Professional development opportunities available.

• Minimal travel may be necessary on an as-needed basis.