Billing Associate

This is a fully remote position, open to applicants in New York.

📋 Description

• Address brand billing inquiries regarding invoices, payment statuses, credits, and account modifications.

• Collaborate with Customer Success, Sales, and Finance teams to resolve account-related issues and ensure billing records are accurately maintained.

• Manage billing requests from start to finish, including invoice adjustments, credits, voids, and subscription modifications.

• Track incoming payments and follow up with brands regarding outstanding and overdue balances.

• Examine and resolve payment discrepancies in coordination with internal and external stakeholders.

• Reconcile accounts receivable and payments on a daily basis.

• Keep audit-ready records of invoices, payments, and modifications.

• Assist with month-end closing activities.

• Aid in the development and documentation of standardized billing procedures and self-service resources.

• Identify recurring billing inquiry issues and propose solutions.

⛳️ Requirements

• Minimum of 2 years of experience in billing, accounts receivable, or financial operations.

• Bachelor’s Degree required.

• Exceptional attention to detail and accuracy.

• Strong organizational and communication skills, capable of clearly explaining billing matters to brands and colleagues.

• Familiarity with accounting or billing software, such as NetSuite and Stripe.

• Proficient in Excel and Google Sheets, including knowledge of VLOOKUPs and pivot tables.

• Experience in a customer-facing billing or support position.

• Background in subscription or usage-based billing models.

• Familiar with Salesforce.

• Experience in a high-growth or startup setting.

• Enthusiasm for the creator economy or digital commerce.

🏝️ Benefits

• Equity in ShopMy; all positions include equity.

• Each employee develops and enhances their own ShopMy page.

• 401(k) plan with a 3% employer contribution, fully vested.

• Medical, dental, and vision insurance options, including a 100% employer-paid medical plan and dependent coverage.

• Virtual mental health services, urgent care, and primary care visits at no cost for employees and their dependents.

• Flexible PTO policy, including a day off for birthdays.

• 13 company holidays.

• 14 weeks of paid parental leave.

• Remote-first culture with headquarters in NYC.

• Workplace and wellness stipends, including home office support and Wellhub membership.

• 100% employer-paid disability and life insurance.

• Health Care FSA/HSA options.

• Annual company offsite events.

• Quarterly team co-locations.