Patient Support Supervisor – Certified Pharmacy Technician, Prior Authorizations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, coach, and supervise a team of Patient Support Associates to guarantee medication adherence, complete prior authorizations, and provide financial assistance support.

• Offer continuous performance management, training, and mentorship.

• Oversee staffing, scheduling, PTO, and time reporting using ADP.

• Step in to assist with workload during peak times or when short-staffed.

• Ensure that patients receive their medications promptly and without obstacles.

• Collaborate with hospital and clinic stakeholders through regular meetings and collaboration calls.

• Maintain robust working relationships with pharmacy and clinical teams.

• Monitor and ensure the achievement of service level metrics and quality standards.

• Conduct audits, manage system workflows, and oversee responsiveness to incoming requests.

• Establish and improve workflows between Patient Support, liaison teams, and clinical integration teams.

• Identify and implement operational enhancements and best practices.

• Support data, analytics, contracting, and special projects.

• Provide troubleshooting, guidance, and issue resolution for team members and partners.

• Assist with hiring, onboarding, training coordination, and system access setup.

• Maintain confidentiality regarding sensitive patient and business information.

⛳️ Requirements

• Active Pharmacy Technician license/registration (specific to the state).

• National certification (CPhT) is required.

• Minimum of 3 years of experience as a pharmacy technician (experience in specialty pharmacy is preferred).

• Prior leadership experience (either formal or informal) is highly preferred.

• High School Diploma or GED is required.

• Bachelor’s degree is preferred or currently in progress.

• Leadership/management training is preferred.

• Strong leadership, communication, and team development abilities.

• Capability to influence, collaborate, and drive results across teams.

• Solid operational and analytical skills with the ability to identify trends and enhance performance.

• Proficiency in Microsoft Excel and Word (for data analysis and reporting).

• Experience with pharmacy/EMR systems (preferably Willow, QS1, RX30).

• Highly organized, detail-oriented, and patient-centered.

• Ability to manage multiple priorities while ensuring confidentiality.

• Capacity to lead both remote and on-site teams.

• Willingness to travel up to 20% (if outside core locations).

🏝️ Benefits

• Fast-growing leader in specialty pharmacy.

• Mission-driven culture focused on patient-first principles.

• Significant opportunities for career growth and leadership development.

• Collaborative and supportive work environment.