Patient Support Representative – Per Diem, PST Hours

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide a compassionate, patient-centric experience through telephone communication.

• Act as the initial point of contact for patients and their caregivers.

• Handle incoming calls and address non-clinical questions.

• Organize support logistics and perform proactive outreach to reconnect with patients and minimize barriers to care.

• Communicate effectively with patients, caregivers, and internal teams to ensure a seamless continuity of care.

• Collaborate with cross-functional teams to facilitate smooth transitions.

• Manage incoming and outgoing communications via phone, SMS, and email.

• Triage and resolve non-clinical inquiries, escalating or transferring issues as necessary.

• Offer logistical, technical, and administrative assistance, including troubleshooting and coordinating UPS pickups.

• Ensure accurate documentation is completed within the required timelines.

• Maintain reliable remote connectivity and independently troubleshoot basic technical issues.

• Achieve or surpass QA standards, productivity targets, and patient experience metrics.

• Engage in peer reviews, audits, and process improvement initiatives.

• Relay patient feedback and insights to enhance programs, processes, and technology.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Preferred background in call centers, especially with experience in remote work.

• Experience in patient or customer engagement is advantageous.

• Exceptional communication and interpersonal abilities are required.

• Must be able to multitask, remain organized, and work independently.

• Minimum typing speed of 40 words per minute is required.

• Preference for candidates who can work PST hours or 12pm-8pm EST shifts.

• Bilingual proficiency in English and Spanish is preferred.

• Availability on Saturdays is preferred.

• Previous experience in healthcare, remote patient monitoring, or onboarding medical devices is preferred.

• Familiarity with performance metrics such as call volume, activation rates, and conversion cycles is preferred.

🏝️ Benefits

• Base Pay: $28/hour

• Accrued Paid Sick Leave

• 401k