Patient Support Agent – German Speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist patients and healthcare professionals in both the German and UK markets.

• Address inquiries and resolve issues effectively.

• Educate patients and clinicians on utilizing Doccla services and medical devices.

• Communicate with both clinicians and patients through phone calls and emails.

• Follow standard operating procedures and policies, particularly those concerning patient safety and information governance.

• Handle confidential patient information securely and sensitively in a highly regulated environment.

• Provide support to colleagues during challenging situations.

• Mentor and coach new team members.

• Share successes, challenges, and ideas to ensure patients remain the focal point of the organization.

⛳️ Requirements

• Previous experience in healthcare is preferred but not mandatory.

• Demonstrates a humble, positive, and committed attitude.

• A collaborative and dependable team player.

• Fluent and proficient in both English and German.

• Excellent skills in verbal and written communication.

• Available full-time, working 5 days a week, including rotational evenings, weekends, and bank holidays.

• A reliable WiFi connection capable of supporting clear video calls.

• Proficient in using computer systems and related technologies.

• Prior experience with a Customer Service CRM system, such as Zendesk, is beneficial.

• Ability to learn new systems and software efficiently.

• Enjoyment in working within a fast-paced and ever-evolving environment.

• A Disclosure and Barring Service (DBS) check is mandatory for all positions.

🏝️ Benefits

• 25 days of annual leave plus up to 8 UK bank holidays [subject to role specifics].

• Option to purchase or sell additional holidays.

• Flexible remote working arrangements.

• Stipend for remote working expenses.

• Employee stock options available.

• 4% pension contribution based on full basic pay.

• Life insurance coverage at 4 times the salary.

• Private health insurance provided.

• 4 months of full pay for the birthing parent*.

• 4 weeks of full pay for the non-birthing parent*.

• Phased return to paid work options.

• Sick pay benefits included.

• Complimentary daily lunch.

• Pet-friendly office environment.

• £500 Learning & Development budget allocated per employee.

• Cycle to work scheme available.

• 24/7 access to GP appointments.

• Mental health support resources offered.

• Nutrition and fitness guidance accessible.

• Second opinions and health check services provided.

• Competitive compensation package (base salary plus stock options), accompanied by biannual and annual performance reviews.

• Opportunities for professional growth and leadership roles.