Patient Success Coordinator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Take ownership of the customer and patient experiences for TridentCare at Home.

• Provide internal oversight for home-based orders to ensure that customer commitments are achieved or exceeded.

• Collaborate with field leadership to guarantee timely patient services in accordance with customer service metrics.

• Assist in scheduling services and maintain communication with patients and ordering entities.

• Supply estimated arrival times to patients or ordering entities.

• Reschedule and cancel exams when necessary.

• Aid in prioritizing technician dispatching based on client Service Level Agreements (SLAs).

• Become a subject matter expert in TridentCare at Home client models, which include Hospital at Home, Emergency Department in Home, and PACE programs.

• Work alongside the internal teleradiology team to ensure successful image transfers.

• Address questions or concerns from patients and clients, documenting them for quality improvement metrics.

• Assist in obtaining necessary paperwork for timely and accurate billing.

• Monitor reporting and operational metrics for home-based services.

• Respond promptly to incoming customer service orders.

• Manually enter orders via the fax process.

• Navigate TridentCare applications, including TCC and DDF.

• Operate the phone system effectively.

• Comply with the established work schedule.

⛳️ Requirements

• Must live within 50 miles of the Columbus, OH office located at 2550 Corporate Exchange Drive, 43231.

• Ability to work independently as well as collaboratively within a team.

• Proficient in effective communication through electronic platforms such as Microsoft Teams, Skype, and web-based meetings.

• Strong computer skills, particularly in Microsoft Office Suite (Outlook, Word, and Excel).

• Excellent customer service skills.

• Strong verbal, written, and listening skills.

• Effective problem-solving and decision-making capabilities.

• Results-driven and goal-oriented.

• Strong ethics, integrity, and accountability.

• Ability to type 35–40 words per minute.

• Experience with medical terminology preferred, but not required.

• High School diploma or GED equivalent is required.

• An Associate's degree is preferred.

• Must be available to work Saturday and Sunday from 8:00 a.m. to 6:30 p.m. EST.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development.

• Flexible work arrangements.