Field Service Coordinator

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Deliver remote and on-site technical assistance to customers, contractors, and technicians for ABB equipment, which includes PV inverters, BESS, PCS equipment, medium-voltage cells and transformers, auxiliary panels, cooling systems, and communication devices.

• Collaborate with contractors and technicians.

• Maintain regular communication with technicians to troubleshoot and resolve issues.

• Plan, oversee, and manage the scheduling of Service Technicians from one assignment to another.

• Ensure that assignments are properly staffed and that technicians are aware of the duration and responsibilities of their tasks.

• Accurately document and maintain records of completed activities.

• Ensure that technicians have the necessary tools and supplies for their jobs.

• Coordinate and verify that technicians receive adequate training and equipment.

• Manage inventory of supplies, including the purchase of tools, equipment, and personal protective equipment (PPE).

• Maintain communication with customers to confirm that technician-completed tasks align with customer expectations.

• Address and resolve any issues or concerns raised by employees and customers.

⛳️ Requirements

• High School Diploma.

• Over 5 years of experience in the Maintenance Service sector, particularly in Renewable Energy Projects or other energy-related operations and maintenance fields is preferred.

• Comprehensive understanding of communication networks, cooling systems, power electronics, and the interpretation of electrical diagrams, MV equipment, and electrical switchgear.

• Ability to read and interpret technical manuals, procedures, and regulations.

• Knowledge of Environmental Health and Safety (EH&S) regulations required for Technicians working on solar farms.

• Willingness to travel up to 80% of the time.

• Capability to travel and work independently.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan named the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits available.

• Company-paid life insurance at 2X base pay.

• Company-paid Accidental Death & Dismemberment (AD&D) at 1X base pay.

• Voluntary life and AD&D insurance – fully employee-funded up to specified limits.

• Company-paid Short Term Disability coverage for up to 26 weeks.

• Company-paid Long Term Disability providing 60% of pay, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee-funded (including Accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.

• Vacation based on years of service for hourly and non-exempt employees.

• Vacation under a flexible time-off policy for salaried exempt positions.

• Opportunities for hands-on experience, mentorship, and learning.

• Tools and the freedom to develop skills, shape career paths, and tackle meaningful challenges.