Patient Services Representative

This is a fully remote position, open to applicants in Argentina, +4 more countries.

📋 Description

• Act as a liaison between the patient and the organization, ensuring a smooth experience.

• Respond to inquiries regarding the company and offer precise information about products and services.

• Provide details about the product.

• Guarantee patient satisfaction while upholding professional standards in patient support.

• Manage patient complaints and determine suitable responses and strategies to swiftly resolve issues.

• Maintain records of patient interactions, manage patient accounts, and organize documents.

• Proactively engage with patients.

• Stay informed about products, policies, and services to deliver knowledgeable support.

⛳️ Requirements

• 1-3+ years of experience in customer support, patient assistance, or a similar service-oriented role.

• Familiarity with supporting customers or patients through written communication channels such as chat, email, or ticketing systems.

• Previous experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-compliant environments is mandatory.

• Experience in phone-based customer or patient support is a significant advantage, especially within healthcare or service sectors.

• Background in telemedicine or related medical settings is a plus.

• Experience assisting customers via the Intercom platform is an added advantage.

🏝️ Benefits

• Flexible working hours.

• The option to work from any location of your choice.

• A fun and relaxed work atmosphere.

• Opportunities for employee engagement activities and virtual gatherings.

• A diverse and global team.