Patient Services Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage a high volume of incoming calls from patients, their representatives, attorneys, and insurance firms.

• Assess the needs of callers and address inquiries with accuracy and efficiency.

• Investigate and document billing issues in accordance with standard operating procedures, policies, and departmental resources.

• Employ escalation procedures for intricate accounts.

• Effectively communicate USACS billing policies concerning patient accounts.

• Recognize billing issues and implement proactive measures to mitigate negative outcomes.

• Uphold confidentiality and professionalism in alignment with HIPAA and USACS standards.

• Research accounts, manage payments and adjustments, and handle incoming correspondence.

• Comply with departmental schedules and attendance policies to ensure effective call-center operations.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• Experience in call centers, customer service, medical insurance, or billing is advantageous but not essential.

• Capability to deliver top-quality customer service.

• Outstanding telephone communication skills and active listening abilities.

• Proficient in adapting communication styles to suit various caller types while maintaining professionalism, composure, and empathy.

• Familiarity with Windows applications, including Excel, Word, and Outlook.

• Basic understanding of medical insurance terminology.

• Fundamental math skills for managing calculations related to payments and account balances.

• Strong multitasking, prioritization, and time management skills.

• Ability to work both independently and as part of a team.

• Capability to thrive in a fast-paced and ever-evolving environment.

• Willingness to request patient payments and assist in reconciling account balances.

• Employee is frequently required to sit for extended periods and occasionally walk, stand, bend, stoop, and lift items weighing up to 15 pounds.

• Close visual acuity is required.

🏝️ Benefits

• Options for medical, dental, and vision insurance.

• Health savings accounts (HSA) and flexible spending accounts (FSA).

• 401(k) contributions from both employees and employers.

• Paid time off, which includes vacation, sick leave, and company holidays.

• Paid parental leave and family support benefits.

• Short-term and long-term disability insurance.

• Life insurance and accidental death & dismemberment (AD&D) coverage.

• Employee assistance programs and wellness resources.

• Eligibility for bonuses, equity, or other incentive programs, depending on the role.