Patient Services Back Office Associate

This is a fully remote position, open to applicants in India.

📋 Description

• Address billing inquiries from patients and providers concerning services rendered.

• Conduct audits on patient balances and escalate accounts that need adjustments.

• Update patient demographic information, including addresses, phone numbers, and insurance details.

• Rebill claims as necessary while reviewing accounts in collections.

• Generate and print patient statements while overseeing the printing process.

• Process payments through client payment portals.

• Review reports on bad addresses and returned mail, updating patient demographic data accordingly.

• Analyze collection reports and create letters detailing collection progress.

• Prepare accounts for distribution to collection agencies.

• Participate in cross-training for team-assigned tasks to ensure continuity and backup support.

• Protect patient health information following HIPAA guidelines.

• Contribute to departmental and company objectives and policies.

• Maintain consistent attendance and punctuality.

• Report issues to the Patient Services Manager or Director.

• Carry out other related duties as assigned.

⛳️ Requirements

• The qualifications encompass a blend of work experience and educational background.

• Requirements are categorized into Minimum Qualifications (essential), Additional Qualifications (preferred), and necessary soft skills (competencies) for the position.

🏝️ Benefits

• Comprehensive health insurance plans.

• Competitive salary with performance incentives.

• Opportunities for professional development and growth.

• Flexible work schedules to promote work-life balance.

• Employee wellness programs and resources.