Patient Service Representative, PRN

This is a fully remote position, open to applicants in Utah.

📋 Description

• Act as the primary point of contact between Intermountain and patients.

• Foster collaborative relationships with patients and other caregivers.

• Deliver courteous and professional interactions via phone, in person, or through secure messaging.

• Assess and address patient intake and care requirements.

• Welcome and check in/out patients while confirming the information provided.

• Accurately document phone interactions in the electronic medical record (EMR).

• Arrange appointments for visits, procedures, diagnostic tests, referrals, and consultations.

• Register patients by verifying, entering, and updating demographic and guarantor information.

• Adhere to patient identification protocols.

• Collect insurance cards, identification documents, and necessary signatures.

• Confirm insurance coordination of benefits and manage pre-certification/prior authorization as required.

• Assist patients with forms related to regulatory and billing requirements.

• Scan documents and inform patients about financial aid options.

• Request and process payments for both current and past medical services.

• Stay updated on job responsibilities, changes, dashboards, work queues, emails, and clinic/service line meetings.

⛳️ Requirements

• Minimum of six months experience in customer service with direct customer interactions.

• Proven basic computer skills, including word processing and data entry.

• Professional demeanor with strong interpersonal and communication abilities.

• Capability to work collaboratively with patients and fellow caregivers.

• Ability to maintain privacy, confidentiality, and protect Protected Health Information (PHI).

• High school diploma or GED is preferred.

• Experience in billing and collections is preferred.

• Familiarity with electronic medical records (EMR) systems and other relevant software is preferred.

• Multilingual candidates are preferred.

• Ability to see and read information, labels, documents, and screens.

• Capacity to communicate verbally and to comprehend spoken information.

• Manual dexterity for using computers and handling supplies/equipment.

• May need to stand for extended periods, lift supplies, and assist patients entering/exiting the clinic.

🏝️ Benefits

• Benefits Eligible: No

• Flexible work options available where approved and outlined in the job posting.

• Comprehensive benefits package that encompasses wellness, health, security, connection, and engagement programs (note: this role is not benefits-eligible).