Patient Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute advanced scheduling for patient appointments, procedures, follow-up visits, and ancillary services.

• Respond to incoming calls while delivering high-quality patient care and customer service.

• Schedule, reschedule, and manage cancellations and no-shows effectively.

• Maintain and update physician schedules along with endoscopy block times.

• Accurately collect and record patient information in accordance with AGA Documentation Requirements.

• Arrange procedures in AGA endoscopy suites or hospitals when necessary.

• Schedule relevant ancillary services at AGA.

• Manage Patient Portal and website information or appointment requests.

• Send information packets to new patients via mail or email.

• Address appointment inquiries and information requests from referring providers.

• Provide patients and their families with details regarding medical treatments or procedures; distribute or mail preparation instructions as needed.

• Achieve or surpass quality and productivity benchmarks.

• Respond to emails and voicemails, returning patient calls promptly.

• Complete staff requests for information to facilitate payment on patient accounts.

• Adhere to and promote HIPAA compliance while maintaining strict confidentiality.

• Engage in staff meetings, marketing initiatives, and ongoing customer service training.

• Carry out other assigned tasks and special projects.

⛳️ Requirements

• High School Diploma or GED is required.

• Certification as a Medical Assistant is preferred.

• Strong skills in customer service are essential.

• Ability to type at least 45 words per minute.

• Preferred experience of 2–3 years in call center operations, eCW, specialty clinics, and/or gastroenterology.

• Proficiency in computer literacy is necessary.

• Capability to operate healthcare systems and various Microsoft Office applications.

• Bilingual skills are highly preferred, though not mandatory.

• Access to a quiet workspace for remote work with adequate internet bandwidth.

• Ability to interact courteously and respectfully with patients, visitors, colleagues, and physicians.

• Maintain a professional, friendly, warm, and helpful demeanor.

• Show compassion when dealing with patients who are unwell and seeking assistance.

• Ability to plan, prioritize, and efficiently complete multiple tasks.

• Work well under pressure, assessing, responding to, and communicating issues promptly.

• Communicate clearly with patients and coworkers via telephone, email, and in-person interactions.

• Ability to interpret and apply both clinical and non-clinical policies and procedures.

🏝️ Benefits

• Full-time employment opportunities.

• Fully remote work arrangement available.

• Required travel within the Metro area as necessary.