Patient Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both inbound and outbound communications for up to six BMC ambulatory practices.

• Address patient inquiries and any questions or concerns they may have.

• Schedule and reschedule appointments utilizing a computerized scheduling system.

• Follow up with patients regarding medication reconciliation and refills.

• Conduct insurance verification and manage authorization processes.

• Document and communicate patient information to practices in accordance with established guidelines.

• Interact with patients and staff through phone, online chat, email, fax, and mail.

• Resolve patient inquiries by employing effective listening skills and both written and verbal communication.

• Transfer calls to the appropriate practice personnel when further consultation is required.

• Accurately update patient records using the Epic system.

• Provide appointment confirmations, directions, language-specific home instructions, and lab or imaging guidance.

• Identify opportunities for process improvements and stay informed on healthcare developments and changes in practice protocols.

• Elevate issues that fall outside existing protocols or processes.

• Attend designated training sessions.

• Assist in training and orienting new staff members.

• Participate in staff meetings and identify barriers to a positive patient experience.

• Adapt to departmental needs by assisting colleagues, floating, and modifying assignments as necessary.

• Adhere to hospital behavioral standards, patient rights, HIPAA regulations, privacy protocols, infection control procedures, and safety standards.

• Perform additional duties as required.

⛳️ Requirements

• High School diploma or GED is required.

• Reliable internet connection.

• A quiet and secure workspace at home that is free from interruptions.

• Exceptional English communication skills, both oral and written.

• Capacity to explain complex healthcare issues with empathy and care.

• Ability to empathize with and guide patients through the healthcare system.

• Strong interpersonal skills when working with diverse professionals and personalities within a team setting.

• Proficiency in using phone calls, online chats, emails, faxes, and mail.

• Solid computer skills and familiarity with Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook.

• Ability to document work in a professional and efficient manner.

• Compliance with patient rights, HIPAA regulations, privacy standards, infection control measures, safety protocols, and hospital guidelines.

🏝️ Benefits

• Comprehensive medical, dental, vision, and pharmacy benefits.

• Opportunities for contract increases.

• Flexible Spending Accounts available.

• 403(b) savings matches provided.

• Option for earned time cash out.

• Paid time off offered.

• Opportunities for career advancement.

• Resources available to support employee and family wellbeing.

• Fully remote work environment.

• No requirement for employees to purchase equipment prior to employment.