Patient Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both inbound and outbound communications for up to six BMC ambulatory practices.

• Address patient inquiries efficiently.

• Schedule and reschedule appointments utilizing a computerized scheduling system.

• Conduct follow-ups with patients.

• Resolve queries and concerns related to medication reconciliation and refills.

• Carry out insurance verification and authorization management.

• Document and convey patient information to practices in accordance with established guidelines.

• Interact with patients and staff via phone calls, online chats, emails, faxes, and postal mail.

• Respond to and resolve patient inquiries in a professional, empathetic, and patient-centered manner.

• Implement practice guidelines and transfer calls for further consultation when needed.

• Provide accurate information and update patient records using Epic.

• Confirm appointment details, directions, language-specific home instructions, and necessary lab or imaging instructions.

• Identify opportunities to enhance work processes and stay updated on healthcare advancements.

• Escalate issues that fall outside existing protocols or processes.

• Attend scheduled training sessions.

• Assist in the training and orientation of new personnel under the direction of a manager or supervisor.

• Take part in staff meetings and identify process issues impacting patient experience.

• Adapt to departmental needs by assisting team members, floating, and modifying assignments.

• Support the hospital's mission and goals through adherence to behavioral standards.

• Perform additional duties as required.

⛳️ Requirements

• A minimum of a High School diploma or GED.

• Ability to articulate complex healthcare issues to patients with empathy and care.

• Capability to empathize with and guide patients in navigating the healthcare system.

• Strong interpersonal skills to work effectively with diverse groups of professionals in a team setting.

• Excellent English communication skills, both oral and written.

• Proficient in communicating with patients via phone, email, and other mediums.

• Comfortable utilizing various advanced communication tools, including phone calls, online chats, emails, faxes, or postal mail.

• Strong computer literacy.

• Familiarity with Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook.

• Ability to document work in a professional and efficient manner.

• Reliable internet connection.

• A quiet and secure workspace free from interruptions for remote work.

• Must adhere to hospital standards of performance and conduct, including patient rights and HIPAA/privacy regulations.

• Must comply with established hospital infection control and safety protocols.

🏝️ Benefits

• Medical, dental, vision, and pharmacy benefits.

• Contract increases.

• Flexible Spending Accounts.

• 403(b) savings matches.

• Earned time cash out.

• Paid time off.

• Opportunities for career advancement.

• Resources to support the wellbeing of employees and their families.

• Permanent remote work option.

• No requirement for employees to purchase equipment prior to or during employment.