Patient Onboarding Associate – Call Center

This is a fully remote position, open to applicants in Alabama, +14 more states.

📋 Description

• Act as the primary point of contact for both new and returning patients

• Respond to incoming phone calls

• Arrange and modify appointments with Luna’s network of physical therapists

• Provide outstanding customer service in a dynamic, metrics-oriented call center setting

• Oversee patient registration and communication with healthcare providers

• Collect and accurately record patient demographics, medical history, insurance details, and appointment information

• Manage both inbound and outbound calls and emails

• Offer compassionate, solution-oriented support to patients

• Efficiently navigate multiple systems for data entry, screen sharing, and patient assistance

• Adjust to evolving processes, technology, and business priorities

• Operate autonomously in a remote setting while ensuring productivity, accountability, and adherence to schedules

• Achieve set quality, productivity, and performance standards

⛳️ Requirements

• One year of experience in office administration is required

• Strong customer service and interpersonal communication skills

• Preferred one year of experience in a call/contact center or other high-volume call environments

• Proficient in Google Suite

• Extremely detail-oriented

• Capability to manage multiple tasks in a fast-paced setting

• High School Diploma or equivalent is necessary

• Must be eligible to work in the US without restrictions

• Reliable, high-speed internet connection is mandatory

• Backup internet option is required

• Candidates must live outside a 50-mile radius from the Nashville office to qualify for fully remote work

• Must reside in one of the specific U.S. states mentioned in the posting

🏝️ Benefits

• Consistent fixed schedule

• Range of part-time shifts available

• Emphasis on work-life balance

• Enjoyable, collaborative, and supportive work atmosphere

• Practical growth opportunities

• Options for hybrid or remote work

• Employee referral program

• Medical, dental, and vision benefits starting on the 1st of the month following the start date

• 401(k) plan