Call Center Representative – Medical Practice

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming calls and direct them to the appropriate departments.

• Schedule appointments, consultations, and surgeries accurately in Athena.

• Register new patients and enter comprehensive demographic and insurance information.

• Confirm appointments and validate insurance coverage.

• Educate patients regarding pre-visit procedures, necessary paperwork, and appointment specifics.

• Take and forward messages from patients, physicians, and pharmacies.

• Coordinate scheduling across multiple physicians and locations.

• Offer backup support for front office operations and enhance overall workflow.

• Initiate friendly welcome calls to new patients.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• At least 2 years of experience in appointment and surgery scheduling within a healthcare environment.

• Previous experience with insurance and EHR systems (Athena experience is a plus!).

• Knowledge of medical terminology and managed care contracts.

• Exceptional verbal and written communication skills, with proficiency in both English and Spanish.

• Strong organizational and time management skills.

• Proficient in Microsoft Office and possess fast, accurate data entry abilities.

• Capability to multitask while paying attention to detail.

• Ability to manage a high volume of calls and multitask effectively in a dynamic setting.

• Competence in performing standard office tasks, including sitting, standing, and using a computer.

🏝️ Benefits

• Full-time remote work.

• Equal Opportunity Employer.

• Reasonable accommodations available for applicants with disabilities.