Call Center Lead

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Act as the primary contact for customers seeking assistance with Internet connectivity.

• Address customer inquiries concerning Internet access, mobile wireless, and cable services.

• Deliver outstanding customer service experiences.

• Resolve technical issues effectively from start to finish.

• Treat customers with empathy and respect.

• Establish rapport and communicate clearly with customers.

• Offer troubleshooting support via phone, chat, and email.

⛳️ Requirements

• Must be available to work on both weekdays and weekends.

• Flexibility for a 24/7 operation and participation in shift bidding.

• Prior experience in a customer support position.

• Excellent phone and verbal communication abilities.

• Strong active listening skills.

• Knowledge of CRM systems and their applications.

• Customer-centric approach with the ability to adapt to various personality types.

• Competence in multi-tasking, setting priorities, and effectively managing time.

• Solid understanding and capability to troubleshoot Internet connectivity problems.

• Previous experience in providing troubleshooting support through phone, chat, and email.

• Familiarity with the distinction between a modem and a router.

• Capability to enable a wireless port on a laptop.

• Proficiency in resetting passwords on most digital devices.

🏝️ Benefits

• Annual Bonus.

• Opportunities for learning and development.

• Competitive benefits packages.

• Paid Parental Leave.

• Vacation starting at 15 days, increasing with length of service.

• 10 days of paid sick leave.

• 4 days off each year dedicated to volunteering.