Patient Navigation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with vendors via phone and email to coordinate offsite phlebotomy for patients.

• Support clients and sales teams with orders for Guardant testing kits.

• Process offsite phlebotomy and kit requests, swiftly resolving cases.

• Establish strong relationships with vendors, sales representatives, patients, and internal stakeholders.

• Attend territory-specific meetings with sales and client services team members.

• Keep accurate records of communications and follow-up actions.

• Follow standard operating procedures (SOPs) for offsite phlebotomy, kit orders, and related processes.

• Manage emails and faxes as required.

• Input data and upload documentation into Salesforce.com and LIMS.

• Interact with clients, patients, sales, and laboratory teams through Salesforce and integrated software platforms.

• Meet team and individual objectives while tracking case closure and turnaround time metrics.

• Address customer complaints and manage escalated issues.

• Assist with assigned administrative tasks.

• Collaborate effectively across Client Services, commercial, and laboratory operations teams.

⛳️ Requirements

• High school diploma is mandatory.

• A four-year college degree in Biological Sciences or a related field is preferred.

• Minimum of 2 years of experience working with customers in a pharmaceutical, diagnostic, medical device, biotech, or healthcare setting is required.

• Proficient in Microsoft Office.

• Experience with Salesforce (CRM) is an advantage.

• Exceptional written and verbal communication skills along with high computer proficiency, ideally in a Mac environment.

• Capable of multitasking, demonstrating self-discipline, sound judgment, and independence.

• Organized with strong detail-oriented problem-solving abilities.

• Competent in handling client/patient-facing escalations professionally.

• Willingness to work flexible hours based on client and company requirements.

• Potential travel to Guardant Health offices for trainings and meetings may be necessary.

• Bilingual in English/Spanish and any additional language is a plus.

• Availability to work during U.S. company-observed holidays, including the annual holiday shutdown period, based on client and operational needs.

• Ability to lift up to 25 pounds may be required.

• Background screening, including criminal history, is mandatory.

🏝️ Benefits

• Primarily remote work environment.

• Opportunity to travel to Guardant Health offices for training and meetings.

• Flexibility in working hours according to client and company needs.

• Consideration for reasonable accommodations.

• Commitment to equal opportunity employment.