Patient Intake Coordinator, Bilingual: English/Spanish – Outpatient Behavioral Health

📋 Description

• Oversee a significant volume of incoming calls and emails, engaging with 50+ patients daily.

• Perform patient intake processes and accurately record information in the Electronic Health Record (EHR).

• Arrange patient appointments based on clinician availability, specialty, and insurance participation.

• Confirm insurance eligibility and clearly communicate benefits, copays, and subsequent steps.

• Keep schedules and documentation precise and up to date.

• Collaborate with clinicians, billing personnel, and administrative staff to efficiently address and resolve issues.

⛳️ Requirements

• Proficient in both English and Spanish, with strong verbal and written communication skills.

• A minimum of 2 years of experience in a medical office, behavioral health setting, or healthcare administrative position.

• Hands-on experience in verifying insurance benefits and articulating coverage details to patients.

• Familiarity with EHR systems and appointment scheduling management.

• Ability to thrive in a fast-paced, high-volume work environment.

• Excellent communication, organizational skills, and attention to detail.

• A dependable home office setup with high-speed internet access.

• Must successfully complete a Level 2 background check.

• Candidates must be residents of Florida.

🏝️ Benefits

• Comprehensive health, dental, vision, and life insurance fully covered by the employer (estimated value of ~$13,000+ annually).

• Safe Harbor 401(k) plan with company contributions.

• Paid Time Off: 13 days in the first year, increasing to 26 days annually.

• All federal holidays are fully compensated.

• Fully remote, stable, full-time position within a structured, team-oriented environment with clear expectations.