Care Coordinator, LPN/RN, Bilingual (Spanish/English)

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Engage in outreach efforts to inspire, guide, and inform members about the advantages of available programs.

• Perform assessments of members’ conditions and collaborate with them to create a care plan tailored to their objectives.

• Assessments may be conducted via telephone and/or text communication.

• Evaluate the specific care requirements of each member and relay medical information to healthcare professionals.

• Oversee a caseload of members to guarantee prompt communication with each individual.

• Facilitate care coordination with healthcare providers and arrange appointments as necessary.

• Encourage members to actively participate in their health and overall wellness.

• Identify and assist in addressing needs related to Social Determinants of Health.

• Organize and finalize correspondence in line with established workflows.

• Diligently document all actions taken within a care management platform.

• Execute a high volume of outreach efforts to members, families, providers, or other relevant parties as required to effectively fulfill the role.

⛳️ Requirements

• Possession of an active and unrestricted Licensed Practical Nurse (LPN) or Registered Nurse (RN) license.

• Proficiency in both Spanish and English is essential.

• A minimum of 2 years of experience in roles such as care coordinator, case manager, community health worker, pharmacy technician, or social worker.

• Must reside in Tennessee.

• A dedicated home office setup for remote work is required.

• At least 1 year of experience working remotely.

• Familiarity with Medicaid and/or Dual Eligible patients is preferred.

• Strong interpersonal, verbal and written communication, and problem-solving skills are necessary.

• Experience in customer interactions via phone and text messaging.

• Proficiency with Apple computers (e.g., MacBook) is required.

• Experience in documenting case notes in a care management or electronic health record platform is essential.

• Knowledge of motivational interviewing techniques is advantageous.

🏝️ Benefits

• Competitive compensation packages.

• 401(k) plan with employer matching contributions.

• Medical, dental, and vision insurance options, including a fully employer-paid plan.

• Paid time off, paid sick leave, and paid holidays.

• Remote work opportunity.

• Comprehensive training and professional development programs.

• 100% employer-funded short-term disability, long-term disability, and basic life insurance.

• Health Savings Plan with employer contributions.

• Employee assistance program (EAP) available.