Patient Financial Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Perform a variety of responsibilities to support the revenue cycle, compliance, and enhance the patient experience.

• Execute registration, financial screening, verification, and patient throughput tasks with precision and efficiency.

• Achieve personal collection targets.

• Foster a collaborative relationship with clinical team members to provide a seamless and positive experience for patients and caregivers.

• Distribute legal, ethical, and compliance-related documents during registration and thoroughly explain them to patients.

• Deliver professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

• Assist with the Emergency Department and BOS Digital Registration processes.

⛳️ Requirements

• High School diploma, Certification, GED, Training, or relevant Experience.

• Successfully complete the Patient Access training course.

• Capability to thrive in a fast-paced public health or Revenue Cycle environment, demonstrating experience in payment collection, including billing, sales, and customer service.

• In the absence of a degree and/or relevant experience, a highly motivated individual who can effectively demonstrate and/or role-play essential skills in a professional manner with a clear aptitude for success in the role.

• Proficiency in performing basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, and possess excellent customer service and interpersonal communication skills.

• Ability to multitask and maintain an agile mindset.

• Preferred: Familiarity with healthcare regulatory guidelines, including but not limited to HIPAA, AHCA, EMTALA, etc.

• Understanding of insurance contracts, collections, authorizations, pre-certifications, Microsoft Office applications, and EMR systems.

• Knowledge of medical terminology.

• Bilingual in English and Spanish/Creole is preferred.

• Minimum required experience: Less than 1 year.

• Availability to work on weekends, holidays, and during emergency situations as essential staff.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources.

• A wellness program that may assist employees in eliminating their medical plan deductible.

• Tuition reimbursement.