Patient Engagement Associate I

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage with customers through phone, email, chat, SMS, or other communication methods to respond to inquiries, resolve issues, and provide information about products and services.

• Evaluate customer concerns and challenges, troubleshoot issues, and strive for satisfactory solutions.

• Collaborate with other departments or teams when necessary.

• Maintain a comprehensive understanding of the company's physicians, services, and policies.

• Accurately document customer interactions, issues, and resolutions in practice management and EHR systems.

• Comply with company policies, procedures, industry regulations, and HIPAA data privacy standards.

• Collect and communicate customer feedback and insights to foster ongoing improvements in patient service.

• Achieve or surpass performance metrics, including productivity goals, resolution rates, handle times, offline times, and customer satisfaction scores.

• Uphold a professional and courteous demeanor in all customer interactions.

• Collaborate with colleagues and supervisors via phone and chat to exchange information, share best practices, and assist in problem-solving.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A valid and active Driver’s License.

• Exceptional customer service and communication abilities.

• Capability to work effectively as a team member.

• Proficiency in managing multiple tasks simultaneously.

• Strong active listening and note-taking skills.

• Excellent organizational skills with keen attention to detail.

• Treat patients and co-workers with respect.

🏝️ Benefits

• Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.

• Matching 401(k).

• Employee Discount.

• Wellness Program.

• Paid Vacation & Holidays.

• Training and Advancement opportunities.