Patient Contact Center Scheduler

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee both inbound and outbound calls to effectively schedule patient appointments

• Take messages, utilize established templates, and appropriately direct clinical inquiries

• Evaluate caller needs and identify suitable resolutions

• Refer calls to RNs, provider clinics, or PEAC leadership when necessary

• Address concerns or uncertainties regarding provider and ancillary departments, suggesting workflow enhancements

• Assist with patient insurance registration tasks to mitigate financial risks

• Engage in discussions and gather information on patient financial obligations, outstanding balances, and estimates for upcoming services

⛳️ Requirements

• High School Diploma or GED is mandatory

• Preferred: 1 year of experience in a healthcare contact center, ambulatory or acute clinic, or physician office

• Strong knowledge of specialized PEAC processes, including questionnaires, subgroups, auto search, decision trees, pre-registration, message templates, referral capture, and insurance plan networks

• Capability to discuss and collect information regarding patients’ financial responsibilities, outstanding balances, and service estimates

• Travel requirement: Never or rarely

🏝️ Benefits

• Comprehensive benefit offerings for eligible employees