Call Center Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to patient inquiries and calls

• Process insurance updates and billing

• Handle credit card transactions

• Address concerns and issues related to patient accounts

• Collaborate with collection agencies to request account removals from collections

• Manage attorney inquiries regarding account balances and correspondence

• Act as the main escalation contact for Call Center personnel

• Take escalated calls from the offshore Call Center team

• Support the education of offshore Call Center staff

• Maintain and update patient demographic information

• Carry out additional tasks and projects as assigned by the manager

• Report directly to the Senior Director of Operations

⛳️ Requirements

• Experience with Nextech is advantageous

• Background in Medical Billing

• Exceptional communication skills and a professional demeanor

• Capability to perform under tight deadlines

• Strong written and verbal communication abilities with a customer service orientation

• Detail-oriented, self-driven team player

• Skills in teamwork and collaboration

• Proficient time management and organizational skills

• Integrity to uphold confidentiality when handling sensitive business information

• Ability to thrive in a fast-paced and occasionally stressful environment

• Prolonged periods of sitting at a desk and working on a computer

• Capacity to lift and carry items weighing up to 10 pounds occasionally

🏝️ Benefits

• Continuous training and development programs

• Opportunities for virtual and in-person events to engage with your team

• Competitive benefits packages

• Paid holidays

• Paid time off

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan

• Eligibility for company bonus programs