Call Center Agent – Energy Project

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver inbound telephone and written assistance to private clients in the energy industry.

• Support supplier transitions and maintain customer master data.

• Address billing questions and meter readings.

• Provide guidance to customers regarding energy contracts, tariffs, and payment plans.

• Engage in several weeks of compensated, full-time onboarding and training.

• Operate on a two-shift schedule post-training; shift timings are communicated several weeks ahead.

⛳️ Requirements

• A minimum of 1 year of experience in a call center environment is essential.

• Previous involvement in energy sector projects and supplier transitions is advantageous.

• A passion for engaging with customers and offering advice via telephone.

• Proficient in using PC applications such as Teams, Outlook, and web browsers; experience with SAP is a plus.

• Excellent German language proficiency (C1 level).

• Must reside in Germany.

• Career changers are not eligible; pertinent professional experience is mandatory.

• Must be willing to commit to a 5-day, 40-hour workweek.

• Must be amenable to a two-shift schedule from Monday to Friday between 8:00 a.m. and 7:00 p.m.; split shifts may be an option.

🏝️ Benefits

• Complete remote work from the first day.

• Premium equipment package provided.

• Health management program and discounts for fitness centers.

• Opportunities for training and career advancement.

• Several weeks of paid, full-time onboarding in a permanent early shift.

• Permanent employment contract offered.

• Compensation based on performance.