Patient Care Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee patient pathways, track progress, and address or escalate issues that may hinder care delivery.

• Monitor patients in accordance with Referral to Treatment (RTT) and diagnostic waiting time (DM01) standards.

• Handle inquiries from patients, general practitioners, and clinicians, including sensitive or challenging discussions.

• Ensure accurate patient records are maintained and promptly upload correspondence, reports, and results.

• Manage communications via the helpdesk and communications hub, taking necessary actions within stipulated timelines.

• Prioritize multiple tasks to achieve service targets while ensuring accuracy and high standards of patient care.

• Rotate among teams and provide coverage to adapt to changing service needs.

• Participate in enhancing processes, standard operating procedures, and overall patient experience.

• Identify and escalate issues related to patient safety, safeguarding, or service quality.

• Serve as the first point of contact for support through telephone, email, and chat.

• Report directly to the Team Leader.

⛳️ Requirements

• Minimum of six months’ experience in customer service or a related field.

• Familiarity with RTT and DM01 reporting standards.

• Exceptional communication abilities, maintaining a calm, patient, and empathetic demeanor.

• Strong organizational skills, with the capability to prioritize tasks and pay attention to detail.

• Comfortable working in a high-volume setting and managing evolving priorities.

• Practical problem-solving skills and initiative to follow through on issues.

• Ability to work independently from home while being an active and reliable team member.

• Proficient in using multiple systems, including Microsoft Excel, Word, and Outlook.

• Applicants must possess the right to work in the UK.

• Sponsorship is not an option.

• Appointment will be subject to a relevant DBS check and two satisfactory employment references, including one from the most recent employer.

• A private, confidential space to work from home is required.

• Flexibility to assist with team coverage during absences and peak periods is necessary.

• Experience in a healthcare setting is preferred.

🏝️ Benefits

• 28 days of annual leave plus bank holidays, pro-rated for part-time hours.

• Workplace pension scheme.

• Private healthcare insurance.

• Employee discount programs.

• Employee Assistance Programme.

• Health and wellbeing support, including access to confidential telephone, GP, and counseling services.

• Opportunities for training, career development, and progression.

• A supportive, cooperative, and inclusive team environment.

• DBS check funded by Medefer.