Patient Care Coordinator

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage monthly patient refill requests, ensuring all documentation is accurate prior to shipping orders.

• Handle new patient orders and update electronic medical records accordingly.

• Collaborate with the patient admissions department to facilitate the onboarding of patients onto services.

• Respond to incoming calls from patients, caregivers, branches, and patient referral sources regarding the status of nutrition therapy orders.

• Process changes to prescriptions as needed.

• Direct calls to appropriate departments for further assistance.

• Verify patient demographics and insurance details to guarantee accurate shipments.

• Initiate the referral process for patients.

• Address inquiries from patients and caregivers about the status of admissions.

⛳️ Requirements

• At least one year of experience in a customer service role.

• Proficient in data entry tasks.

• Familiarity with Microsoft Office suite, especially Excel, Outlook, and Word.

• High School diploma or GED is required.

• Preferred: Experience in home infusion or durable medical equipment (DME).

• Preferred: Background in call center operations.

• Preferred: Experience within a healthcare setting.

• Candidates may reside anywhere in the United States.

🏝️ Benefits

• Part-time position with benefits.

• Dental insurance coverage.

• Vision insurance coverage.

• Access to wellness resources.

• Employee discounts available.

• Eligibility for certain voluntary benefits.

• Other programs promoting physical, emotional, and financial well-being.

• Opportunity for CVS Health bonus, commission, or short-term incentive programs in addition to base salary.