This is a fully remote position, open to applicants in United States.

📋 Description

• Receive incoming calls from patients, providers, and members.

• Assist in managing calls for patients who may be ill or facing urgent situations.

• Provide support to members regarding their insurance needs, questions, or concerns.

• Clarify how to utilize health insurance, including changing primary care physicians, finding urgent care clinics, and obtaining prescription authorizations.

• Offer 24/7 triage support and prioritize cases for a Registered Nurse to deliver health advice.

• Address inquiries related to benefit claims, appeals, and authorizations.

• Provide patient-centered support to enhance patients' healthcare experiences.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is necessary - verification will occur during the background check.

• Prior healthcare experience is essential, such as in medical front office, PBX/911 Operator, medical assistant, nursing assistant, or similar roles.

• Proficient computer skills, including data entry, screen navigation, and keyboarding.

• Familiarity with Microsoft Outlook (email) and Word.

• Outstanding customer service abilities.

• Strong oral and written communication skills.

• Excellent demonstration of care, empathy, and compassion.

• Availability to work during mid-day and night shifts with alternating days off.

• Must provide two 22-inch monitors with HDMI and Display ports.

• Completion of assessments may be necessary; assessments must be taken independently.