Patient Care Advocate – Specialty Pharmacy Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Input medication orders and deliver customer service for patients within a call center setting

• Precisely input incoming prescriptions as needed

• Choose billing and shipping options for incoming patient orders

• Handle incoming calls and route them to the appropriate personnel

• Record patient-reported information into TherigySTM

• Address customer service concerns to guarantee member satisfaction

• Resolve payment-related issues regarding member accounts and orders

• Maintain an acceptable level of productivity as determined by the supervisor

• Aid in the orientation and training of new team members

• Fulfill all mandatory and regulatory training requirements

• Carry out other assigned responsibilities

⛳️ Requirements

• Must be punctual and available for scheduled work shifts

• Must be willing to work nights and weekends, as necessary

• Minimum requirement of a high school diploma or GED

• Experience in a customer service-related role is essential

• Preferred possession of pharmacy technician or similar certification

• 6–12 months of experience as a pharmacy technician is preferred

• Employees in Mississippi must be registered with the State of Mississippi as a Pharmacy Technician

• Must successfully pass a drug screening

• Subject to initial and ongoing exclusion and sanction/disciplinary monitoring

• Must satisfy any additional eligibility criteria based on the specific role

🏝️ Benefits

• Not specified