Patient Balance Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Respond to patient inquiries via phone concerning billing matters

• Carry out administrative duties

• Organize and manage patient billing and collection processes

• Address incoming calls and resolve issues related to billing, payments, and accounting

• Handle payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans

• Collaborate with staff and physician office personnel to ensure accurate processing and compliance with PCI standards

• Reconcile, balance, and pursue outstanding account balances, payments, and denials

• Work with payor remittances, facility contracts, payor customer service, provider representatives, spreadsheets, and collection/self-pay policies

• Establish professional relationships with business units, hospital departments, and provider offices

• Recognize trends in payment issues and communicate potential solutions

• Assist walk-in patients with accounts and payment processing as needed

• Decrease Accounts Receivable balances and meet patient financial service objectives

• Document information, provide statistical reports, prepare lists of issues, and communicate with payors

• Operate independently with general supervision and report to a Supervisor or Manager

• Utilize critical thinking to address problems and reconcile accounts

⛳️ Requirements

• High school diploma/GED or equivalent experience

• At least one year of experience in patient financial services, financial/collections services, or the insurance industry

• Understanding of patient financial services, collections, and insurance processes

• Capability to handle multiple tasks simultaneously with minimal oversight and work autonomously

• Excellent interpersonal, oral, and written communication abilities

• In-depth knowledge of insurance plans, including deductibles and co-insurances

• Proficient in common office software, including word processing, spreadsheets, and database applications

• Preferred experience with the Company's systems and processes

• Prior experience in cash collections is advantageous

• Bilingual abilities are a plus

• Additional relevant education and/or experience is preferred

• Availability to work Monday–Friday, 1:30 PM–5:30 PM Arizona Standard Time

🏝️ Benefits

• Option for remote work

• Recognized as a Great Place To Work® certified employer

• Part-time schedule of 20 hours per week