Patient Account Specialist – Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming patient calls within a high-volume call center setting and assist with billing inquiries.

• Elevate unresolved matters to the Accounts Receivable team.

• Process payments and establish payment plans.

• Communicate effectively to address billing issues.

• Foster rapport by being polite and approachable.

• Uphold professional and respectful relationships while positively representing the Business Office, clinic, and physician.

• Refer complex or challenging calls and situations to the team lead or manager.

• Carry out additional duties and projects as assigned.

⛳️ Requirements

• Must be a resident of the United States.

• Availability to work from 9:30 AM to 6:00 PM EST.

• High School diploma or equivalent experience required.

• Capability to manage multiple priorities in a fast-paced setting while ensuring discretion and professionalism.

• Outstanding communication skills, encompassing oral, written, and presentation abilities.

• Strong active listening skills, attention to detail, and the ability to multitask efficiently.

• Proven track record of identifying and resolving issues promptly.

• Self-driven with the ability to stay focused and engage in routine check-ins.

• Must have a quiet, distraction-free workspace that complies with HIPAA standards.

• Proficiency in Microsoft Office Suite or similar software applications.

• Experience in a high-volume call center and/or medical billing is preferred.

• Familiarity with the healthcare industry is a plus.

🏝️ Benefits

• Annual paid Charity Day to contribute to a cause that matters to you.

• 100% employer-covered medical health insurance premium option available.

• Dental and Vision insurance included.

• 401(k) plan with company match.

• Generous paid time off (PTO) and holiday pay.

• Supportive team and leadership dedicated to your success.

• Competitive salary.

• Comprehensive benefits package.

• Ongoing professional development opportunities.

• Leadership development programs available.

• Continuous education and professional growth opportunities.