Patient Account Representative – A/R Follow Up Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Resolve outstanding patient accounts through claim editing, billing, follow-up, and processing of payments and adjustments.

• Handle incoming calls and make outgoing calls as required.

• Analyze and investigate reasons for claims that are denied or underpaid.

• Assess and implement the most effective strategy for resolving claims.

• Identify and report issues and trends to the manager.

• Maintain secure access to confidential systems and payer websites.

• Adhere to QBS account management protocols and strategies.

• Stay updated on relevant systems, as well as federal and state billing regulations, and contract terms associated with claim resolution.

• Communicate with third-party payers to ascertain claim status and payment details.

• Engage with clients as necessary to expedite the resolution of claims.

• Execute assigned job-related responsibilities with professionalism to meet cash and accounts receivable goals.

⛳️ Requirements

• High School Diploma or GED, or 3+ years of relevant equivalent experience in place of diploma/GED.

• 1-3+ years of experience in revenue cycle, health insurance, or healthcare customer service.

• Familiarity with medical insurance claims follow-ups, payer portals, and clearinghouses.

• Experience working with EHR and EMR systems.

• Meditech experience is a plus.

• Epic experience is a plus.

• Proficient PC skills in a Windows environment; knowledge of and experience with Word and Excel is a plus.

• Bilingual in Spanish is a plus.

• 1+ year of experience in a Healthcare or Customer Service setting is a plus.

• Ability to initiate and follow through on projects while working independently with minimal supervision is a plus.

• No travel required.

• Clearance is not required.

🏝️ Benefits

• Medical, RX, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may qualify for a discretionary variable incentive bonus.

• Parental Leave.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability coverage.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach initiatives.

• Emergency Back-Up Childcare Program.

• Flexible benefits package.

• Flexible work arrangement (100% remote).